Launceston town square in the snow. Image by David Perry.
Cookies are very small text files that are stored on your computer when you visit some websites.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website.
This Website Will:
Remember what is in your shopping basket
Remember where you are in the order process
Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
This Website Will:
Offer Live Chat Support (If available)
Track the pages you visits via Google Analytics
This Website Will:
Allow you to share pages with social networks such as Facebook (If available)
Allow you to share pages via Add This (If available)
This website will not
Share any personal information with third parties.
EPP Privacy Promise
Privacy is important. We understand that your personal information is private to you and we will always treat it with the highest standards of security and confidentiality. We will never sell or give your information to any other company for them to use for their own purposes, such as marketing, unless you have give permission. For instance, if you enter a competition and tick the ‘Please send me more information’ box.
What information do we collect?
When you sign up for our email newsletters or place an order for one of our products or services, we collect information about you. This information ensures we can manage your orders, communicate with you and helps us improve and develop our services. We also collect information about you if you complete a customer survey, or enter a prize draw or competition. We may collect information on your website usage using ‘cookies’ from whichever device you use.
How do we use it?
Your information allows us to process any orders or bookings, update you on progress and help with any queries. On some occasions we use other companies to help deliver our services, for example, dispatching products by post and processing credit card payments. For certain purchases, we may also need to verify your identity for fraud prevention. All Third Party Service Providers we work with are vetted carefully and highly trusted by us, and they comply fully with our Privacy Promise and applicable data protection laws. They only use your information to perform the services that we have employed them to do.
How will we contact you?
We want to send you information that is useful, entertaining, informative – and ideally all three at the same time. With your permission, we would love to keep you up to date with our latest news, products and offers by contacting you by post, by email and other digital communications, including social media, and using any similar services or applications as they become available. In order to make sure that what we send you will be useful and interesting, we’d like to use your information to help us decide what we talk to you about. We’ll do this by looking at what you’ve bought before and how you interact with us. We want your experience with us to be flippin’ brilliant so this information will really help us.
We hope you’ll think what we send you is valuable (or at least useful!). But if you change your mind, you can easily opt out of receiving communications – simply give us a call, email or write to us. Alternatively, you can use the unsubscribe link that appears in every one of our email newsletters.
How to contact us
Our Data Protection Officer is always happy to help and answer any questions you may have about our Privacy Promise. Simply email email@example.com